Privacy Policy

Ruia Travels ("we", "us", "our") operates chauffeur-driven car rental and tour package services based in Jaipur, Rajasthan, India. We are committed to protecting the privacy of everyone who visits our website, books our services, or communicates with us. This Policy explains what personal data we collect, why we collect it, how we use and protect it, and the rights available to you under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable Indian law.

By using our website, booking a vehicle or tour, messaging us on WhatsApp, or otherwise interacting with Ruia Travels, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Information you give us directly

• Full name, mobile number, and email address (booking forms, sign-up, contact forms, WhatsApp)
• Pickup and drop-off locations, travel dates, and trip details
• Government-issued identity and driving licence details (only where required, e.g. self-drive rentals)
• Payment-related information processed through our payment gateway (we do not store full card details)
• Any message, feedback, or review you send us, including via WhatsApp, Google, or Facebook
• Company or event details, for corporate and wedding bookings

1.2 Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent, and referral source (via Google Tag Manager and Google Analytics)
• Cookies and similar tracking technologies (see Section 3)
• Approximate location, if you allow location access in your browser or app for pickup convenience

1.3 Information from third parties

• Booking and enquiry details passed to us from Google My Business, Meta (Facebook/Instagram) ads and messaging, our WhatsApp Business API provider, and OTA platforms such as Viator and GetYourGuide when you enquire or book through those platforms

2. How We Use Your Information

• To process and confirm vehicle or tour bookings, and assign drivers and vehicles
• To communicate with you about bookings, changes, invoices, and support (via call, SMS, email, or WhatsApp)
• To respond to enquiries received through our website, WhatsApp, Google, Meta, or OTA listings
• To improve our website, services, pricing, and fleet offering
• To run and measure advertising campaigns on Google Ads and Meta (Facebook/Instagram)
• To send offers, seasonal packages, or service updates, where you have not opted out
• To comply with legal, tax, and regulatory requirements applicable to travel and transport businesses in India
• To detect and prevent fraud, misuse, or safety issues involving our vehicles and drivers

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies, including Google Tag Manager, to operate correctly and to understand how visitors use our site. These may include:

• Essential cookies - required for booking forms and site functionality
• Analytics cookies - Google Analytics, to understand traffic and usage patterns
• Advertising cookies - Google Ads and Meta Pixel, to measure and personalise ad campaigns
• Embedded content - our Google Maps location embed may set cookies controlled by Google

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain website features, such as saved booking details or the maps display.

4. WhatsApp Communications

If you message us on WhatsApp or provide your mobile number for booking or enquiry purposes, we may use the WhatsApp Business Platform to send booking confirmations, driver details, trip reminders, invoices, and occasional offers. You can stop these messages at any time by replying "STOP" or informing us directly, except for essential transactional messages related to an active booking.

5. How We Share Your Information

We do not sell your personal data. We share information only in the following circumstances:

• Service delivery: with our drivers and operations staff, strictly to fulfil your booking
• Technology partners: Google (Analytics, Ads, Maps, GMB), Meta (Facebook/Instagram Ads and Messaging), our WhatsApp Business API provider, and our automation/CRM tools, solely to operate our marketing, communication, and booking systems
• OTA platforms: Viator, GetYourGuide, and similar booking platforms, where a booking originates from or is fulfilled through their platform
• Payment processors: to complete transactions securely
• Legal requirements: where disclosure is required by law, court order, or a government or regulatory authority
• Business changes: in connection with a merger, acquisition, or restructuring of Ruia Travels or Narayani Group, subject to equivalent privacy protections

6. Data Storage and Security

Your data is stored on secure servers, including our website hosting environment and the platforms of our technology partners listed above. We apply reasonable technical and organisational safeguards, including restricted access and secure transmission, to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including ongoing service, legal, accounting, or reporting requirements. Booking and transaction records may be retained for the period required under applicable Indian tax and business record-keeping laws. You may request earlier deletion, subject to Section 8 below.

8. Your Rights Under the DPDP Act, 2023

As a data principal, you have the right to:

• Access a summary of the personal data we hold about you and how it is processed
• Request correction or updating of inaccurate or incomplete personal data
• Request erasure of your personal data, where it is no longer necessary for the purpose it was collected, subject to legal retention requirements
• Withdraw consent at any time for processing based on consent, such as marketing communications
• Nominate another individual to exercise these rights on your behalf in the event of death or incapacity
• File a grievance with our Grievance Officer (Section 11) and, if unresolved, escalate to the Data Protection Board of India

To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable timeframe as required under applicable law.

9. Children's Privacy

Our services are intended for individuals who are at least 18 years old or capable of entering a legally binding booking. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor without appropriate consent, we will delete it promptly.

10. Third-Party Links

Our website and communications may contain links to third-party websites or platforms, including OTA partners, Google Maps, and social media pages. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

11. Grievance Officer & Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.